Shipping & Returns Policy

Thank you for supporting our small business! Every item is handcrafted with care, and we take pride in creating high-quality products just for you.

Order Processing & Fulfillment

• All orders are processed and fulfilled within 3 business days from the date your order is placed.
• Orders are processed Monday through Friday, excluding weekends and holidays.
• Once your order has been prepared, packaged, and shipped, you will receive a shipping confirmation with tracking information (when available).

Shipping & Delivery

After your order has been fulfilled, standard shipping typically takes 3–10 business days to arrive, depending on your location and the shipping carrier.

Please note that delivery times are estimates and may vary due to factors outside of our control, including:

• Weather conditions
• Carrier delays
• High shipping volumes during holidays or peak seasons
• Incorrect or incomplete shipping addresses

Shipping Address

Please verify that your shipping address is accurate before placing your order. We are not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided at checkout.

Returns & Refunds

Because our products are handcrafted, we carefully review all return requests before authorizing a return.

Return Authorization Required

Before returning any item(s), you must email thescrapavenue@gmail.com to request pre-approval. Returns sent without prior authorization may be refused or may not qualify for a refund.

Return Eligibility

To be eligible for a return:

• Items must be unused and unopened.
• Items must be returned in their original packaging with all original contents included.
• Customers are responsible for all return shipping costs.
• Customers are responsible for ensuring the package is properly packaged for safe return. 
• Customers are responsible for the returns shipping fee they must be pre-approved before returning an item and they need to ship it to PO Box 136, Cedar Valley, UT 84013.

Restocking Fee

All approved returns are subject to a 40% restocking fee, which will be deducted from the refund amount.

Inspection & Refund Approval

Once your returned package has been received, we will inspect the item(s) to verify they meet our return requirements. Refunds are not automatically guaranteed and are subject to inspection and approval.

If your return is approved:

• Your refund (less the 40% restocking fee) will be processed within 10 business days after the inspection has been completed.
• Business days do not include weekends or holidays.
• After your refund has been issued, please allow additional time for your financial institution or credit card provider to post the funds to your account, as processing times vary by bank.

Lost or Delayed Packages

Once your order has been shipped, it is in the possession of the shipping carrier. If your package is delayed or appears to be lost, please contact us, and we will do our best to assist you in working with the carrier.

Questions

If you have any questions regarding your order, shipping, or returns, please contact us at thescrapavenue@gmail.com. We appreciate your support and thank you for choosing our handcrafted products!